News

Winter Weather Advice

12 January 2017

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Below are some helpful maintenance tips that can help you protect your home during winter. 

 Find your stopcock

  • The stopcock is a valve for turning off and on the cold water system in your home. When you turn the stopcock in a clockwise direction the water supply will be cut off. You can turn the water supply back on by turning the stopcock in an anti-clockwise direction. 

 Prevent your pipes from freezing

  • Set your central heating to come on for short periods throughout the day to make sure the temperature in each room is reasonably high.
  • Lift the trap door slightly from the roof space to allow hot air from the main house to get into the loft.
  • Open the doors to the sink unit to allow warmer air to circulate round the pipes.
  • Allow warm air to circulate round the house by slightly opening the doors to the individual rooms. 
  • If your home will be empty during the colder weather ask someone to go in and turn the heating on for a short time and check for frozen pipes or drain down the cold water tank.

Dealing with frozen pipes

  • Most frozen pipes are found in the roof space and below sink units.
  • Turn the water supply off at the stopcock.
  •  Thaw along the pipe starting from the end nearest the tap.
  • Put hot water bottles or a thick cloth soaked in hot water over the frozen pipe. Be careful not to warm them too quickly or they may burst. 
  • Don't use a blow lamp or any naked flames, this may cause damage to your pipes or lead to a fire in your home.

 If you have a burst pipe...

  • Turn off the water supply by turning the stopcock clockwise.
  • Try and block the escaping water with thick cloths like towels.
  • Drain the system.
  • If the water has come into contact with electrical fittings the electricity should be turned off at the mains.

 Useful contact numbers

  • Fold Telecare: 0800 731 3081
  • Phoenix Gas: 08454 555 555
  • NI Water: 03457 440088