Winter Weather Advice
12 January 2017

Below are some helpful maintenance tips that can help you protect your home during winter.
Find your stopcock
- The stopcock is a valve for turning off and on the cold water system in your home. When you turn the stopcock in a clockwise direction the water supply will be cut off. You can turn the water supply back on by turning the stopcock in an anti-clockwise direction.
Prevent your pipes from freezing
- Set your central heating to come on for short periods throughout the day to make sure the temperature in each room is reasonably high.
- Lift the trap door slightly from the roof space to allow hot air from the main house to get into the loft.
- Open the doors to the sink unit to allow warmer air to circulate round the pipes.
- Allow warm air to circulate round the house by slightly opening the doors to the individual rooms.
- If your home will be empty during the colder weather ask someone to go in and turn the heating on for a short time and check for frozen pipes or drain down the cold water tank.
Dealing with frozen pipes
- Most frozen pipes are found in the roof space and below sink units.
- Turn the water supply off at the stopcock.
- Thaw along the pipe starting from the end nearest the tap.
- Put hot water bottles or a thick cloth soaked in hot water over the frozen pipe. Be careful not to warm them too quickly or they may burst.
- Don't use a blow lamp or any naked flames, this may cause damage to your pipes or lead to a fire in your home.
If you have a burst pipe...
- Turn off the water supply by turning the stopcock clockwise.
- Try and block the escaping water with thick cloths like towels.
- Drain the system.
- If the water has come into contact with electrical fittings the electricity should be turned off at the mains.
Useful contact numbers
- Fold Telecare: 0800 731 3081
- Phoenix Gas: 08454 555 555
- NI Water: 03457 440088