Emergency Repairs
In the case of an emergency repair when the office is closed, call Radius Connect on 0800 731 3081. A staff member from Radius Connect will assess the repair by your description and decide if it qualifies as an emergency. If deemed an emergency they will pass your information to a contractor to attend to the repair.
Reporting a Repair
You can report a repair by:
- Telephoning our Crumlin Road Office on 028 90 351131
- Emailing us at repairs@nb-housing.org
- Calling into either office at Gatelodge, 8 Flax Street, Belfast BT14 7EQ or 282-290 Crumlin Road, BT14 7ED
- Or writing to us at Crumlin Road Office, 282-290 Crumlin Road Belfast, BT14 7ED
If you make contact by telephone when the office is closed and the repair is not an emergency, you can leave a message on the answering machine. This will be picked up on the next business day. If the repair is an emergency and cannot wait until then, you need to ring Radius Connect on 0800 731 3081 to report the repair. This number will also be on the answering machine message.
Repairs fall into 4 categories:
- Immediate Call Out, 4 Hrs
- Emergency, 1 day (within 24hr of being reported)
- Urgent, 4 Working Days
- Routine, 28 Working Days
When reporting a repair you will need to provide your:
- Name
- Address
- Telephone Number
- Description of the repair
The contractor appointed to do the repair will normally make contact with you by phone prior to calling out unless otherwise agreed.